ITIL Foundation SuccessPath
In this path you will get an overview of ITIL and its history, along with ITIL&rsquo;s relationship to international standards, primarily ISO/IEC 20000. You will focus on the ITIL lifecycle as defined by ITIL v3 and documented in the 2011 release. You will explore several areas within ITIL and the Service Lifecycle, providing a high-level understanding of the core phases of ITIL: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (CSI). You will learn in detail about Service Management as a practice within the industry, and will be introduced to several key terms that are critical to understanding both Service Management and the Service Lifecycle. You will explore how IT Service Management fits within a company&rsquo;s IT solution, including various supporting and complementing components found within a full ITIL implementation. As governance continues to be a topic within many organizations, you will learn what governance is and how Service Management and ITIL can help establish a governance framework.
9+ hours covering 25 topics
|ITIL Foundation, Part 1: Introduction||4||1h 37m||Beginner|
|ITIL Foundation, Part 2: Principles, Models, and Concepts||3||1h 6m||Beginner|
|ITIL Foundation, Part 3: Lifecycle Phases||5||1h 46m||Beginner|
|ITIL Foundation, Part 4: Strategy and Design Proc||5||1h 55m||Intermediate|
|ITIL Foundation, Part 5: Processes and Functions||8||3h 9m||Intermediate|