Frequently Asked Questions


General

What is included in my subscription?

LearnNowOnline allows you to learn your way — watch, listen, read, do. Choose the subscription that is right for you and get unlimited, 24/7 access to step-by-step video tutorials featuring our expert instructors, plus optional sample code, hands-on lab exercises, eBooks or transcripts, and closed captioning when available. Our LearnNowOnline business and enterprise solutions also includes printable eBooks and pre/post assessments, plus admin and reporting tools to help manage and measure team learning.

How often do you release new tutorials? Do I have to pay extra?

We release new tutorials almost weekly for the latest versions and technologies. Our active subscribers receive all new courses included within the libraries they subscribe to at no additional charge.

Who are our experts?

Our learning content is written and presented by some of the most recognized names in the industry. They are sought-after consultants, authors, and speakers who understand the day-to-day issues you face, and create demonstration-based learning that teaches practical skills you can immediately apply on the job. Meet our experts

Can I watch your tutorial videos on my mobile device?

Yes, you can learn on the go by viewing our tutorial videos on your iOS, Android, or Windows device. Learn more

Are the video tutorials downloadable?

No, the video tutorials are streamed in real time via the Internet.

Can I access the courses from multiple computers or devices?

Yes. Each subscription grants you a single-user license. As the authorized user, you may access your account on different computers or devices, however, you may only be logged in to your account on one computer or device at a time.

Are there any restrictions on international usage?

No, there are no restrictions on international usage. As long as you meet the minimum system requirements you should not have any access or quality issues.

Is LearnNowOnline guaranteed?

Our learning solutions include a 100% money-back guarantee. If you order our Individual solution online, you may cancel within seven calendar days of your subscription start date and we will refund your money in full. Our Business and Enterprise solutions include a 30-day money-back guarantee. Talk to your sales representative for more information.

Can my friends/coworkers use my subscription?

Each license you purchase is a single-user license which is non-transferable and cannot be used by another person. If you purchase only one license, your subscription can only be used by you. If you purchase multiple user licenses, each license must be assigned to only one person and cannot be transferred to or shared with another person during your subscription term.

Can I get a subscription for multiple users?

Absolutely. When ordering online, simply adjust the number of users during checkout. For large groups or those who would like additional tools to manage and measure team learning, please contact a sales representative to learn about our Business and Enterprise solutions, for more information, and for group pricing.

What are your system requirements?

Please visit our system requirements page for all the details.

Where do I go for technical support?

Visit one of our support sites for assistance. Most questions and issues can be resolved with the information found on these sites. If not, you can create a ticket through the support site to request additional assistance from our support team.
Individual Support
Business and Enterprise Support


Individuals

How do I access my subscription?

You may log in to your account anytime at www.learnnowonline.com/lms. Shortly after placing your order, you will receive an email with your account credentials which you will need to access your account. To ensure you receive this email, please add learnnowonline.com to your white list or approved senders list. If you do not receive an email, please contact us at info@learnnowonline.com.

When does my subscription begin and end?

Your subscription begins on your order date. Annual subscriptions last for the next 12 calendar months and monthly subscriptions last for the next single calendar month. Both types of subscriptions automatically renew at the end of their term unless you cancel or suspend the subscription. If you purchase multiple user licenses, all licenses begin and end at the same time.

How do I renew my subscription? What is the cost?

Your subscription will automatically renew. When you subscribe to an Individual account online, you lock in your renewal rate. Even if the price increases during your access period, you are guaranteed to never pay more than your original subscription rate as long as you keep your account active. If your subscription lapses, you must pay the current subscription rate to reactivate your account.

How do I cancel my subscription?

If you have a trial subscription, you may cancel within the seven day free trial period by logging in to your account and visiting the Manage Account page.

If you have a paid monthly or annual subscription and wish to cancel within the first seven (7) days of your original purchase, please email info@learnnowonline.com to request cancellation. Your account will be terminated and you will be issued a full refund. If you would like to cancel or suspend your subscription after the first seven (7) days, log in to your account, go to the Manage Account page, click Update Billing Info, and click the Suspend Subscription link at the bottom of the page. Your monthly or annual automatic renewal will be canceled and you will retain access to your account for the remainder of your prepaid subscription period.

Once your subscription has auto-renewed, you may cancel it up to three (3) calendar days after your automatic renewal date by emailing info@learnnowonline.com. Your account will be terminated and you will be issued a full refund of the renewal subscription fee.

Please note that if you cancel or suspend your account and then wish to reactivate it in the future, you may not be eligible for the same subscription options and pricing you had previously. If your subscription lapses, you will be offered our current subscription options and pricing upon reactivation.


Business or Enterprise

Is your training SCORM compliant?

Yes, LearnNowOnline training is fully SCORM compliant so you can easily integrate our courses into your own learning management system. Contact sales for more information.

Can I create custom learning tracks?

Yes, we can help you create learning tracks to meet your needs, helping your team members focus on exactly what they need to learn. Learning tracks can be created for specific technologies, your company projects, professional development plans, or even certification.

Can I manage teams of learners in different locations?

No problem. With a Business or Enterprise account, you can easily manage team learning in either one location, or multiple locations worldwide. Each team or location can have its own manager or administrator, or you can manage all team learning from one central location.

Can I customize the training for different skill sets and levels?

Yes. We offer single or multiple library subscriptions customizable for each of your team members. Each library includes courses for beginner through advanced levels to meet the needs of your entire team.

How do I monitor progress of my team members?

Business and Enterprise solutions include robust reporting tools so managers or administrators can easily monitor usage, course progress, and exam result for individuals, groups, and the entire team.

Can I add users as our company grows?

Yes. Business and Enterprise accounts are scalable, and you can easily add more users to your subscription to accommodate new hires and new locations.

Do you offer group discounts pricing or site licenses?

Yes, we have tiered pricing for groups as well as site license pricing available. Please contact sales for a price quote for your team.

How can my team find time for training?

Your Business or Enterprise implementation specialist will assist in creating training schedules and tracks that will help your team accomplish their learning goals while still being productive in their day-to-day work.

Do I need technical knowledge in order to manage my account?

Not at all. The Business and Enterprise support team is here to help with implementation, customization, usage, reporting, and any technical issues that should arise. We are committed to doing everything we can to make your training program a success.