ITIL Foundation, Part 4: Strategy and Design Proc

with expert Kurt McWhirter

This course will introduce the processes found in Service Strategy and Service Design. We will briefly review the purpose for each lifecycle phase and then review the processes. We will build an understanding of the purpose, objectives and scope for each process. Within ITIL there are 4 processes that are considered to be highly important. For these processes we will also elaborate on additional process aspects such as basic concepts, process activities and process interfaces.

Course Outline