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ITIL Foundation, Part 4: Strategy and Design Proc

with expert Kurt McWhirter

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ITIL Foundation, Part 4: Strategy and Design Proc Trailer

Course at a glance

Included in these subscriptions:

  • Dev & IT Pro Video
  • Dev & IT Pro Power Pack
  • Power Pack Plus

Release date Release date 1/30/2014
Level Level Intermediate
Runtime Runtime 1h 55m
Platform Platform Major browsers on Windows Major browsers on Windows Major browsers on Mac OSX Major browsers on Mac OSX Mobile Devices Mobile Devices
Closed captioning Closed captioning Included
Transcript Transcript Included
eBooks / courseware eBooks / courseware Included
Hands-on labs Hands-on labs N/A
Sample code Sample code N/A
Exams Exams Included

Enterprise Solutions
Enterprise Solutions

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Course description

This course will introduce the processes found in Service Strategy and Service Design. We will briefly review the purpose for each lifecycle phase and then review the processes. We will build an understanding of the purpose, objectives and scope for each process. Within ITIL there are 4 processes that are considered to be highly important. For these processes we will also elaborate on additional process aspects such as basic concepts, process activities and process interfaces.


This course is designed for IT service professionals looking to improve their IT processes and organization. They should have knowledge of what IT does and who are their customers. Please view ITIL Foundation: Lifecycle Phases before starting this course.

Prepare for certification

This course will help you prepare for:
ITIL ITIL Foundation

This course will help you earn:
ITIL Foundation

Meet the expert

Kurt McWhirter Kurt McWhirter is a recognized authority on using the ITIL framework and has more than 30 years of experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL Expert and ISO/IEC 20000 Consultant and is an accredited ITIL Trainer. He is the lead author of the book "The Definitive Guide to IT Service Metrics.”

Course outline

Strategy and Design Processes

Service Strategy (20:29)
  • Introduction (01:06)
  • Service Strategy (SS) (01:17)
  • Service Portfolio Management (03:50)
  • Service Portfolio & Catalog (03:46)
  • Financial Management for IT (06:55)
  • Business Relationship Mgmt (03:09)
  • Summary (00:22)
Service Design (19:40)
  • Introduction (00:32)
  • Service Design (01:03)
  • Design Coordination (04:47)
  • Service Catalog Management (03:00)
  • SCatM - Key Concepts (02:31)
  • SCatM - Key Concepts II (02:37)
  • 2-view Service Catalog (01:18)
  • SCatM - Key Concepts III (02:04)
  • 3-view Service Catalog (01:20)
  • Summary (00:26)
Service Level Management (24:36)
  • Introduction (00:42)
  • Service Level Management (05:34)
  • SLM Key Concepts (04:57)
  • Activities (06:57)
  • SLM Interfaces (05:55)
  • Summary (00:27)

Availability and ITSC

Availability Management (23:19)
  • Introduction (00:29)
  • Availability Management (03:20)
  • AM - Key Concepts (07:20)
  • Capacity Management (03:24)
  • CapM - Key Concepts (08:19)
  • Summary (00:23)
IT Continuity Management (27:35)
  • Introduction (00:33)
  • IT Continuity Management (04:28)
  • ITSCM - Key Concepts (04:27)
  • InformationSecurityManagement (02:12)
  • ISM - II (02:07)
  • ISM - Key Concepts (06:36)
  • Supplier Management (03:33)
  • SuppM - Key Concepts (03:03)
  • Summary (00:32)