ITIL Service Management

with Jon Buck

ITIL stands for Information Technology Infrastructure Library and it is a service management strategy that gets everyone in your organization on the same page regarding the services you provide. ITIL provides you with frameworks, processes, and best practices about how IT goes about delivering services to their customers. Organizations that have implemented ITIL have seen increased revenue, lower operational costs, great system reliability, and happier customers. ITIL benefits all layers of the organization from leaders to IT teams all the way to impacting internal and external customers.

Course Outline