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CompTIA A+ Cert, Part 2: Best Practices

with expert Chuck Nailen

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Course at a glance

Included in these subscriptions:

  • Dev & IT Pro Video
  • Dev & IT Pro Power Pack
  • Power Pack Plus

Release date Release date 2/15/2014
Level Level Beginner
Runtime Runtime 1h 13m
Platform Platform Major browsers on Windows Major browsers on Windows Major browsers on Mac OSX Major browsers on Mac OSX Mobile Devices Mobile Devices
Closed captioning Closed captioning Included
Transcript Transcript Included
eBooks / courseware eBooks / courseware Included
Hands-on labs Hands-on labs N/A
Sample code Sample code N/A
Exams Exams Included

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Course description

In this course, we will be looking at the various hardware and software tools that an A+ technician should be able to use. Then we’ll be looking at Electrical Safety, what are the best practices and tools you should use. Then we’ll cover what you need to do as an A+ technician to control your company’s impact on the environment. Then we’ll cover at issues of professionalism and Communication. As an A+ technician, you will find there will be many times you need to deal with angry customers.


This course assumes the user has little to experience with computer hardware or software. The user should have viewed the “CompTIA A+ Certification: Fundamentals” course before starting on this course.

Prepare for certification

This course will help you prepare for:
220-801 220-802 CompTIA A+ Certification

This course will help you earn:
CompTIA A+ Certification

Meet the expert

Chuck Nailen Chuck Nailen has been providing classroom training for more than 16 years. He does training for in department-supported CompTIA curriculums, Microsoft curriculums and Department of State (DoS) proprietary platforms in support of SAIT and DoS programs. He holds many certifications including National Career Readiness Certificate-Gold Level, MCSA, MCT, MCITP, MCTS and others.

Course outline

Best Practices

Basic Maintenance Tools (15:30)
  • Introduction (00:23)
  • PC Technician Best Practices (00:25)
  • Types of Hardware Toolkits (02:39)
  • Software Diagnostic Tools (01:17)
  • Hard Drive Self-Tests (01:08)
  • Software Diagnostic Tests (01:44)
  • Component Maintenance (01:28)
  • Cleaning Compounds & Materials (00:58)
  • Documentation and Resources (01:38)
  • Compliance & Gov't Regulations (00:43)
  • Demo: Tools (02:41)
  • Summary (00:21)
Electrical Safety (18:49)
  • Introduction (00:18)
  • Static Electricity (02:05)
  • ESD (00:38)
  • ESD Prevention Techniques (01:53)
  • EMI (00:31)
  • EMI Prevention Techniques (01:53)
  • An ESD Toolkit (01:51)
  • Electrical Hazards (03:25)
  • Electrical Safety Precautions (03:42)
  • Demo: Electrical Safety (02:09)
  • Summary (00:19)
Environmental Issues (22:24)
  • Introduction (00:23)
  • Environmental Considerations (04:06)
  • Workplace Safety Issues (06:00)
  • Environmental Best Practices (03:08)
  • General Power Issues (01:25)
  • Power Protection Systems (02:02)
  • Liquid Hazards (00:28)
  • Chemical Hazards (01:29)
  • MSDS Documents (00:31)
  • Incident Reports (00:37)
  • Hazardous Material Disposal (01:47)
  • Summary (00:23)
Professionalism&Communication (16:49)
  • Introduction (00:25)
  • Communication Skills (04:48)
  • AUP (01:14)
  • Professional Conduct (04:37)
  • Prohibited Content (00:40)
  • ProhibitedContentBestPractices (01:48)
  • Computer Forensics (02:51)
  • Summary (00:22)