Meet Our Experts

Kurt McWhirter

Kurt McWhirter is a recognized authority on using the ITIL framework and has more than 30 years of experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL Expert and ISO/IEC 20000 Consultant and is an accredited ITIL Trainer. He is the lead author of the book "The Definitive Guide to IT Service Metrics.”


Courses

ITIL Foundation, Part 5 of 5: Processes and Functions

This course will introduce the processes found in Service Transition, Service Operations, and Continual Service Improvement. We will briefly review the purpose for each lifecycle phase and then review the processes. We will build an understanding of ...

ITIL

ITIL Foundation, Part 4 of 5: Strategy and Design Proc

This course will introduce the processes found in Service Strategy and Service Design. We will briefly review the purpose for each lifecycle phase and then review the processes. We will build an understanding of the purpose, objectives and scope for ...

ITIL


ITIL Foundation, Part 3 of 5: Lifecycle Phases

This course will detail the ITIL Service Lifecycle phases. We will review each phase to ensure we gain a complete understanding of the goal, purpose, objectives, scope, key concepts and activities found within the phase. We will explain the value pro...

ITIL

ITIL Foundation, Part 2 of 5: Principles, Models, and Concepts

In this course you will start to see that ITIL has quite a few terms and concepts which build upon the vocabulary used within Service Management. And as we continue you will also find that the principles, concepts, and terms discussed will help you g...

ITIL


ITIL Foundation, Part 1 of 5: Introduction

In this course we provide an overview of ITIL and its history along with ITIL’s relationship to international standards, primarily ISO/IEC 20000. Our focus is on the ITIL lifecycle as defined by ITIL v3 as documented in the 2011 release. This course...

ITIL



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