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Course at a glance
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| Release date | 9/29/2019 | |
| Level | Intermediate | |
| Runtime | 1h 16m | |
| Closed captioning | Included | |
| Transcript | Included | |
| eBooks / courseware | N/A | |
| Hands-on labs | N/A | |
| Sample code | Included | |
| Exams | Included |
Course description
ITIL 4 will enable IT professionals to support their organization on their journey to digital transformation. This course covers Service management practices, asset management and technical management practices. The ITIL® course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.
Prerequisites
none. Knowledge of previous versions of ITIL will be helpful.
Meet the expert
Jason Dion, CISSP No. 349867, is a professor at University of Maryland University College with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. He holds a Masters of Science degree in Information Technology with a specialization in Information Assurance
Course outline
Asset Management
Service Management Practices (23:17)
- Introduction (00:08)
- Service Management Practices (01:11)
- Change Enablement (08:54)
- Incident Management (08:05)
- Problem Management (04:51)
- Summary (00:08)
Service Desk (21:22)
- Introduction (00:08)
- Service Desk (07:54)
- Service Level Management (05:50)
- Service Request Management (07:21)
- Summary (00:08)
Asset Management (17:02)
- Introduction (00:08)
- Asset Management (01:57)
- Monitoring and Event Management (02:12)
- Release Management (01:03)
- Service Configuration Management (01:18)
- Availability Management (01:08)
- Business Analysis (00:59)
- Capacity and Performance Management (02:15)
- Service Catalog Management (01:38)
- Service Continuity Management (01:29)
- Service Design (01:37)
- Service Validation and Testing (01:04)
- Summary (00:08)
Technical Management Practices (14:51)
- Introduction (00:08)
- Technical Management Practices (00:43)
- Deployment Management (00:58)
- Infrastructure and Platform Management (01:00)
- Software Development and Management (01:01)
- Putting It All Together (06:36)
- Conclusion (02:14)
- ITIL Certification Path (02:01)
- Summary (00:08)