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ITIL 4, Part 3 of 5: Guiding Principles

with expert Jason Dion

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Course at a glance

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  • Dev & IT Pro Power Pack

Release date 9/29/2019
Level Beginner
Runtime 1h 26m
Closed captioning N/A
Transcript N/A
eBooks / courseware N/A
Hands-on labs N/A
Sample code Included
Exams Included

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Course description

ITIL 4 will enable IT professionals to support their organization on their journey to digital transformation. This course covers the Guiding principles of ITIL. next it discusses how to collaborate and promote visibility, the service value chain as well as design transition. The ITIL® course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.


none. Knowledge of previous versions of ITIL will be helpful.

Meet the expert

Jason Dion, CISSP No. 349867, is a professor at University of Maryland University College with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. He holds a Masters of Science degree in Information Technology with a specialization in Information Assurance

Course outline

Guiding Principles

Guiding Principles (22:43)
  • Introduction (00:08)
  • Guiding Principles (03:31)
  • Focus on Value (03:54)
  • Start Where You Are (08:17)
  • Progress Iteratively with Feedback (06:44)
  • Summary (00:08)
Collaborate and Promote Visibility (20:56)
  • Introduction (00:08)
  • Collaborate and Promote Visibility (05:31)
  • Think and Work Holistically (05:36)
  • Keep it Simple (03:34)
  • Optimize and Automate (05:58)
  • Summary (00:08)
Service Value Chain (22:30)
  • Introduction (00:08)
  • Service Value Chain (05:17)
  • Plan (04:21)
  • Improve (04:04)
  • Engage (08:30)
  • Summary (00:08)
Design Transition (19:55)
  • Introduction (00:08)
  • Design and Transition (05:15)
  • Obtain and Build (07:10)
  • Deliver and Support (05:12)
  • Value Streams (02:00)
  • Summary (00:08)