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Salesforce.com, Part 1: Introduction

with expert John Wiley & Sons

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Salesforce.com, Part 1: Introduction Trailer

Course at a glance

Included in these subscriptions:

Release date Release date 3/3/2015
Level Level
Runtime Runtime 0h 56m
Closed captioning Closed captioning N/A
Transcript Transcript N/A
eBooks / courseware eBooks / courseware Included
Hands-on labs Hands-on labs N/A
Sample code Sample code N/A
Exams Exams N/A

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Course description

Salesforce.com is a customer relationship management (CRM) tool that allows you to manage contacts, and track sales activity including leads, sales, and customers. In this three part learning series, get to know Salesforce CRM concepts and user interface. Learn how to manage leads, work with contacts, and track sales opportunities. Make your sales data meaningful with existing or customized reports and Dashboards.


This course assumes very little familiarity Salesforce.com. This course is part of 3 courses; Salesforce.com: Introduction; Salesforce.com: Leads and Dashboards; and Salesforce.com: Importing, Manage a Team. Please be sure to view the courses in order if you are new to the material.

Meet the expert

John Wiley & Sons Our Creative Design courses are presented by experts from Wiley Publishing. Wiley is a global provider of knowledge and knowledge-enabled services that improve outcomes in areas of research, professional practice, and education. They are the publisher of award-winning journals, encyclopedias, books, and online products and services.

Course outline

Getting to Know Salesforce

CRM and Navigating Salesforce (30:06)
  • Introduction (00:10)
  • Course Overview (03:29)
  • The Luck Principal (04:13)
  • Understanding CRM Concepts (01:55)
  • CRM Terminology (02:38)
  • Navigating the User Interface (02:45)
  • Salesforce Tabs (02:13)
  • Finding Records (01:15)
  • Planning & Tracking Activities (03:19)
  • The Virtuous Cycle (04:28)
  • Schedule a Meeting Request (03:27)
  • Summary (00:10)
Outlook, Chatter and Help (26:16)
  • Introduction (00:10)
  • Using Salesforce with Outlook (02:19)
  • Track Email in Salesforce (01:42)
  • Sync Events, Tasks & Contacts (03:12)
  • Administrative Settings (01:34)
  • Collaborating with Chatter (04:20)
  • Using Chatter Groups (00:38)
  • Posting Comments (04:41)
  • Chatter for Desktop & Mobile (02:34)
  • Getting Help with Salesforce (04:53)
  • Summary (00:10)