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ITIL Foundation, Part 3: Lifecycle Phases

with expert Kurt McWhirter

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ITIL Foundation, Part 3: Lifecycle Phases Trailer

Course at a glance

Included in these subscriptions:

  • Dev & IT Pro Video
  • Dev & IT Pro Power Pack
  • Power Pack Plus

Release date Release date 1/29/2014
Level Level Beginner
Runtime Runtime 1h 46m
Platform Platform Major browsers on Windows Major browsers on Windows Major browsers on Mac OSX Major browsers on Mac OSX Mobile Devices Mobile Devices
Closed captioning Closed captioning Included
Transcript Transcript Included
eBooks / courseware eBooks / courseware Included
Hands-on labs Hands-on labs N/A
Sample code Sample code N/A
Exams Exams Included

Enterprise Solutions
Enterprise Solutions

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Course description

This course will detail the ITIL Service Lifecycle phases. We will review each phase to ensure we gain a complete understanding of the goal, purpose, objectives, scope, key concepts and activities found within the phase. We will explain the value proposition brought by each phase of the Service Lifecycle to the business and to the service provider. We will also briefly introduce the processes that make up each phase.


This course is designed for IT service professionals looking to improve their IT processes and organization. They should have knowledge of what IT does and who are their customers. Please view ITIL Foundation: Principles, Models and Concepts before starting this course.

Prepare for certification

This course will help you prepare for:
ITIL ITIL Foundation

This course will help you earn:
ITIL Foundation

Meet the expert

Kurt McWhirter Kurt McWhirter is a recognized authority on using the ITIL framework and has more than 30 years of experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL Expert and ISO/IEC 20000 Consultant and is an accredited ITIL Trainer. He is the lead author of the book "The Definitive Guide to IT Service Metrics.”

Course outline

Lifecycle Phases

Service Strategy (18:56)
  • Introduction (01:18)
  • Service Strategy (SS) (04:59)
  • Value Creation (06:24)
  • Value Creation II (02:02)
  • SS - Value to the Business (03:34)
  • Summary (00:36)
Service Design (21:09)
  • Introduction (01:06)
  • Service Design (SD) (03:09)
  • 5 Aspects of Design (06:32)
  • Service Design Package (SDP) (04:56)
  • SD - Value to the Business (04:56)
  • Summary (00:28)
Service Transition (21:25)
  • Introduction (01:17)
  • Service Transition (ST) (04:58)
  • SKMS (05:46)
  • SKMS II (01:28)
  • ST - Value to the Business (07:24)
  • Summary (00:29)
Service Operation (13:31)
  • Introduction (01:15)
  • Service Operation (SO) (08:14)
  • SO - Value to the Business (03:37)
  • Summary (00:24)
Continual Service Improvement (31:46)
  • Introduction (01:37)
  • Continual Service Improvement (05:28)
  • Measurement Systems & Metrics (03:18)
  • All About Metrics (07:01)
  • All About Metrics II (02:03)
  • CSI Register (02:29)
  • CSI Approach (03:24)
  • Plan-Do-Check-Act Model (02:26)
  • CSI - Value to the Business (02:21)
  • Summary (01:36)